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Welcome to www.DearAlbert.co.uk, a website maintained and managed by Dear Albert Friends Ltd. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dear Albert Friends relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Dear Albert Friends’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is:

Dear Albert Friends
110 Great Marlings

The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
  • Calls may be securely recorded for training and monitoting purporses.





(‘the client’)


Dear Albert Friends Limited offers a number of specialist services to help people suffering from substance misuse including to work as an introducer of rehabilitation services to the general public. We have a number of agreements with providers in order to be able to deliver these services. These primarily relate to individuals who are experiencing issues with alcohol and/or drug misuse and may include clients with mental health issues. One of our services is to introduce our client (or any third party for whom the client is supporting and paying a fee on behalf of) to a supplier of services who will be able to assist them in relation to the difficulties that they are experiencing at that time.

Our Aim

It is always our aim to provide the client/third party with the best possible chance of starting to address the issues that they face by achieving some emotional stability. Any suggestion of treatment by a supplier of services will always bear this in mind. We undertake that we will always choose and recommend the best possible supplier for the client/third party based on the information given and will always ensure that the client/third party and their wellbeing is our primary concern.

Our aim is to undertake a preliminary assessment of the client/third party and then to discuss with them what kind of treatment they require. Once this has been agreed, we will locate a service supplier that can provide the kind of assistance that the client/third party requires.

Payment of our fees

Once it has been agreed that treatment is necessary and appropriate, we will process the payment of our ‘supporter’s fee’ as a deposit. This fee will enable an appropriate service supplier who can provide treatment to the client to be located and contacted. If agreed, the treatment with the service supplier will thereafter be arranged and secured as a bed booking and initiating an appointment with a doctor and/or the services admissions staff.

The ‘supporter’s fee’ will also enable the client and family to receive ongoing support from us throughout the treatment process.

The payment of the ‘supporter’s fee’ will not affect the overall cost of treatment by the service supplier. In essence, if the client/third party makes contact with the service supplier directly and books a placement without our support then the costs involved will still be the same. The service supplier providing the treatment is entering into a separate commercial agreement with us to allow us to retain certain monies in return for referring a client to them. This is a separate commercial agreement between us and the service supplier and does not affect either our agreement with the client/third party or indeed the agreement between the client/third party and the service supplier for which the service supplier will charge a fee to cover their costs.


The basis of the referral to the third party will rely upon the accuracy of the information provided to us by the client/third party. The company cannot be held responsible for any inappropriate referral and treatment due to inaccurate information being provided by the client and/or third party.

Once the referral has been confirmed in writing to the client/third party, the client/third party then needs to ensure that he/she attends for any treatment as required and fully cooperates with the instructions of the service supplier who will provide the treatment. There can be no guarantee that a full recovery will always take place. The services to which you will be referred will provide the client/third party with the tools and knowledge for long term abstinence and may also arrange for long term aftercare. This can only be successful if the client/third party fully complies with the programme, treatment and any aftercare.

Our liabilities

As far as we are allowed to do so, we hereby exclude any liability for any loss or damage caused by our negligence which is not foreseeable. We cannot exclude liability for fraud or fraudulent representation or death or personal injury caused by our negligence.

We will not be liable or responsible for any failure to perform our obligations to the client which arise from events beyond our control.

Rights of cancellation

The client will have their full statutory rights in relation to the referral to the third party. If the client feels that the choice of third party provider of treatment has been inappropriate then he or she should raise this immediately with the company. However, the company is not liable for any issues arising in relation to the treatment provided by the service supplier as this will form a separate agreement between the client/third party and the service supplier of treatment.

Bookings are subject to, where applicable, the Consumer Rights Act 2015 and the Consumer Protection (distance selling) Regulations 2013. If the client exercises his or her right to cancel we will provide the client with a refund of the ‘supporter’s fee’. We will not liable for the refund of any fees from a service supplier as that is a separate agreement between the client/third party and the service supplier.

The client has fourteen days from entering into the contract for the company to provide this service to cancel the said service. The company will not commence with providing you with this service before the fourteen day cancellation period has expired unless the client specifically requests the company to do so. In this instance, the client will still have the right of cancellation but must pay for the value of the service provided up until the point of cancellation. If the full service is provided before the point of cancellation then the right of cancellation is lost.

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